Cupenya Solutions for Customer Service
Lightning fast incident diagnostics
Benefit from smart systematic diagnostics based on past data and machine learning. Never lose time again because of wrong root-causing.
Resolve all your root-causing troubles with:
- Pattern matching technology that looks at all your successfully resolved incidents and learns from them.
- Real-time smart routing that automatically identifies the root cause and best solution to incidents as they come in.
- Flexible reporting capabilities that allow you to dive into your incident data and run your process faster.
Comprehensive solution templates
Discover the solutions that worked best for every type of incident. Document them as best practices and deliver them directly to your engineers.
Reach solutions faster with:
- Data-driven templates containing the most commonly applied solution tasks to successfully resolve any incident.
- Information-rich Action Cards that give engineers the necessary context to solve problems more effectively and efficiently.
- Granular performance tracking of the resolution process for a better understanding of how your solution groups work.
Single view of the entire incident lifecycle
Gain unified insight across ticketing and issue tracking systems. Discover new possibilities for performance analysis and improvement.
Gain new insight into your incident management with:
- Powerful data exploration capabilities for in-depth performance analysis of incident types, solution groups, or the entire process.
- Modular reporting dashboards that can answer any performance-related question in incident management.
- Simple drag-and-drop KPI and SLA designer that lets business users create and change performance metrics and goals on the fly.
Guaranteed impact after 12 months of usage
Decrease in wrong incident diagnostics
Decrease in Mean Time to Repair
Seamless integration across all leading incident tracking and ticketing systems.
Currently supporting
Cupenya Solutions helps you track incidents across customer hotline and issue tracking systems in a singular view. It only takes a few clicks to get started!
Questions? We have answers.
Every industry has its own unique challenges. Cupenya Solution creates unique a solution geared to your industry. We help you take full advantage of analytics as you transform your business. Learn how.
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